How to replace Xiaomi phone with accident insurance
Recently, Xiaomi's accident insurance service has become a hot topic, and many users are concerned about how to exchange for a new phone through this service. This article will introduce in detail the replacement process, precautions and common problems of Xiaomi accident insurance to help you solve the problem quickly.
1. Xiaomi accidental warranty replacement process
Xiaomi Accident Insurance is Xiaomi’s official accidental damage warranty service, which covers damage to your phone caused by accidental drops, squeezes, water ingress, etc. The following is the specific process for replacing a new machine:
| step | operate | Things to note |
|---|---|---|
| 1 | Log in to Xiaomi official website or APP | Make sure the account is bound to the purchased device |
| 2 | Enter "My Services" - "Accident Insurance" | Confirm policy validity |
| 3 | Submit repair/replacement request | Upload photos of damage and proof of purchase |
| 4 | Waiting for review | Usually completed within 1-3 working days |
| 5 | Send the equipment after approval | Pack as required and attach application form |
| 6 | Xiaomi confirmed the replacement after testing. | Free replacement for non-human damage |
2. Things to note when Xiaomi unexpectedly replaces a new phone with a new one
1.Policy validity period:Xiaomi accident insurance usually lasts for 1 year and must be applied for within the validity period.
2.Damage range:Covers only accidental damage, not intentional damage or non-accidental damage.
3.Proof of purchase:The original purchase invoice or electronic voucher must be provided, otherwise it may not be accepted.
4.Device status:The device needs to maintain basic functions. Failure to turn it on or serious damage may affect replacement.
5.Replace with new model:The replacement phone may be the same model or model of the same value, please refer to Xiaomi official website for details.
3. Frequently Asked Questions
| question | answer |
|---|---|
| How much is Xiaomi’s accident insurance? | Depending on the model, the price ranges from 99 yuan to 499 yuan. |
| How long does it take to replace it with a new one? | It usually takes 7-15 working days from shipment to receipt of the new machine. |
| Can it be replaced if there is water damage? | Accidental water intrusion is covered, but proof of water intrusion is required. |
| Can the screen be replaced if it is broken? | If the screen is broken due to an accidental drop, you can apply for a replacement. |
4. Recent hot topics
According to the hot data on the entire network in the past 10 days, discussions related to Xiaomi accident insurance mainly focus on the following aspects:
1.Success rate of replacement:Users generally pay attention to the review pass rate, and some users report that the review is strict.
2.Service experience:Most users are satisfied with Xiaomi's response speed, but there are delays in individual cases.
3.Policy changes:There is news that Xiaomi may adjust the accident insurance terms, and users are advised to pay attention to official notifications in a timely manner.
5. Summary
Xiaomi Accident Insurance provides users with a convenient replacement service, but they need to pay attention to details such as the validity period of the policy and the scope of damage. Through the process and precautions in this article, I hope you can solve the problem smoothly. If you have more questions, it is recommended to contact Xiaomi official customer service for the latest information.
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